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Unemployment Insurance (UI)

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UI Online: A New Web-Based System for Unemployment Insurance

The UI Online Website is available from 5:00 AM to 10:00 PM daily. UI Online provides a way for you to file and access your Unemployment Insurance claim.

YouTube videos are available to help claimants learn about UI Online Services:

Notes for Using the UI Online Website:

  • Do not use the “Back” button on your browser. Instead, use the “Previous” and “Next” buttons in UI Online.
  • When entering dates, use slashes (example: 01/01/2013, 2 digit month/2 digit day of the month/4 digit year).
  • For current WebCert and TeleCert users, you may be asked for your mother’s maiden name to set up a new password in UI Online. Please only enter the first four (4) letters of the maiden name in the field when requested, using lowercase letters only.
  • A new password must conform to the following requirements :
    At least 8 characters in length
    Not previously used within the UI system.
    Contains all four of the following categories::
        Uppercase character (e.g. A-Z)
        Lower case Character (e.g. a-z)
        Numeric digit (e.g. 0-9)
        Non Alphanumeric character. (e.g. !,@,#,%,$,&, or *)
    Additionally, a new password should not:
    Spell a word or series of words that can be found in a standard dictionary.
    Spell a word with a number added to the beginning and/or end.
    Be based on any personal information such as name, pet, birthday, etc.
  • To set up a security question and secret answer, do not include spaces in your secret answer.
  • Remember to Log Out when you are done.
  • Online Service Support can be contacted via telephone at (617) 626-5700.

MA Department of Unemployment Assistance Telephone Support

You may phone the Massachusetts Department of Unemployment Assistance to open a new claim or to ask for technical support with an existing claim. Regular hours are Monday – Friday, 8:30 AM to 4:30 PM.

  • Toll Free TeleClaim Center: 1-877-626-6800
  • Problem Resolution: (617) 626-5400
  • Online Service Support: (617) 626-5700
  • Weekly Benefit Payment Request (TeleCert): (617) 626-6338

The MA Department of Unemployment Assistance asks that you follow the TeleClaim schedule to help reduce wait times or busy signals. DUA thanks you for your patience.

If the last digit of your
Social Security Number is:
Assigned Day to
Call TeleClaim is:
0, 1 Monday
2, 3 Tuesday
4, 5, 6 Wednesday
7, 8, 9 Thursday
Any Last Digit Friday

UI Computer Stations at Workforce Central

Walk-in customers may use our dedicated UI Online computer stations on a first -come first -serve basis. Basic computer skills are needed when using the Online system.

Staff are available to provide navigation assistance with self-service UI Online according to the following schedule:

  • Worcester: Monday through Thursday, 8:45 AM – 4:00 PM                         Fridays, 9:30 AM – 4:00 PM
  • Southbridge: Navigation assistance for Unemployment Insurance Claims is available on a limited basis.  Please contact the career center ahead of time at 508-765-6430 to check availability

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